Frequently asked questions

PolishedKit is a digital template shop created by a college student, for students and creators. We sell Canva templates that make it easy to create polished, professional content — without hiring a designer.

You'll receive an instant download with a Canva template link. Open it, make a copy to your own Canva account, and start customizing right away.

Most templates work with the free version of Canva. If a template requires Canva Pro elements, it will be noted in the product description.

Templates are licensed for personal use and your own brand. You may not resell, redistribute, or share the template files with others.

After checkout, you'll get an instant download link by email. No waiting — your files are available immediately.

Check your spam or promotions folder first. If it's not there, email us at team@polishedkit.madethis.app and we'll resend it right away.

Yes! Create a free account with the same email you used to purchase and your downloads will be saved in your library.

Not at all. Canva is drag-and-drop, and our templates are designed to be easy to customize even if you've never used a design tool before.

We don't currently offer custom work, but we're always adding new templates. Follow us or join the email list to be notified of new drops.

Reach out at team@polishedkit.madethis.app — we're happy to help!

Because these are instant digital downloads, all sales are final. If you're having trouble accessing your files, contact us and we'll make it right.

Contact us immediately at team@polishedkit.madethis.app and we'll troubleshoot or replace the file.